Trust & Safety

Your security is the foundation of everything we build. Here is exactly what we check before a provider can work, how your money is held until the job is done, and where your information goes.

Screened Providers

Every provider applies, is reviewed by a LifeRise administrator, and passes a background check through AssureHire before they can take a booking. Stripe separately verifies their identity before they can be paid.

Secure Payments

Your card details go straight to Stripe over an encrypted connection and never touch our servers. What you pay is held by LifeRise and only released to the provider once the job is marked complete.

Reviews From Real Bookings

Only a resident who actually booked and completed a job can leave a review, and only one review per booking. Every rating you see came from a real, paid-for job.

Data Privacy

We never sell your personal information and we never share it for advertising. You can see, correct or delete your data at any time, and our Privacy Policy lists exactly who else receives what and why.

Our Commitments to You

Clear Terms of Service

No hidden clauses. Every policy is written in plain language.

Real Support Tickets

Report a problem from a past or cancelled booking, or open a ticket any time, and follow it through to resolution in the app.

Booking-Linked Reports

File a report directly from the booking in question, so our team has the full context.

Have a safety concern or question?

See also our Privacy Policy and Terms & Conditions.