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LifeRise support

LifeRise Solutions

Whether you are a resident, a service provider or a property manager, you can reach a real person here. You do not need an account to get in touch.

Email us

support@life-rise.app

We reply within one business day. To get you an answer on the first reply, please include:

  • the email address on your LifeRise account
  • whether you are a resident, service provider or property manager
  • the booking number if your question is about a specific job
  • what you expected to happen, and what happened instead

Already signed in?

There is a faster route inside the app. Open Support from the menu to open a ticket and follow it through to an answer, or tap Report a problem on any booking so our team gets the full context automatically. You can also ask the in-app assistant, which can look up your own bookings.

Safety concerns

If something felt unsafe during a job, email us with the booking number and we will look into it. If anyone is in immediate danger, contact your local emergency services first.

Trust & Safety

Delete your account

You can start account deletion yourself, in the app or from our public page. You do not need to email us to do it.

Delete account

The fine print

How we handle your information is in our Privacy Policy, and the rules of the service are in our Terms & Conditions. Our text-message program is documented on the SMS opt-in page.